Our head office
Our agencies
Useful contacts
Claims
Rue Jaquet-Droz 43b CH - 2300 +41 (0)32 911 12 12 claims@tsm.chTo report a claim, please go to the Sinistres.page.
Travel claims
claims@tsm-assistance.comFor travel-related claims, other than medical and/or safety emergencies, such as travel cancellation or lost or stolen luggage.
Service assistance 24/7
+41 (0)22 819 44 66 operations@tsm-assistance.comFor medical and/or safety emergencies and requests for a certificate.
An answer
for every question.
Frequently asked questions
Our head office is located at 43b, Rue Jaquet-Droz, CH–2300 La Chaux-de-Fonds.
We have branches in Geneva, Bussigny and Zurich
To change you details, contact your account handler or email the relevant department directly:
Assistance Corporate Mobility : sales@tsm-assistance.com
Special Lines FR : (Events, Films & Garanties FR): Â rscaution@tsm.ch
Special Lines DE (Events, Films & Garanties DE): srkaution@tsm.ch
Motor insurance FR and DE : auto@tsm.ch
Freight insurance FR : souscription@tsm.ch
Freight insurance DE : zurich@tsm.ch
You can contact us via our contact form below or contact one of our branches directly.
Call +41 (0)32 911 12 12 and you will be put through to a specialist adviser for the relevant product.
You can report any errors by contacting your account handler or by emailing the relevant department to directly:
Assistance Corporate Mobility : sales@tsm-assistance.com
Special Lines FR : (Events, Films & Garanties FR): Â rscaution@tsm.ch
Special Lines DE (Events, Films & Garanties DE): srkaution@tsm.ch
Motor insurance FR and DE : auto@tsm.ch
Freight insurance FR : souscription@tsm.ch
Freight insurance DE : zurich@tsm.ch
Your satisfaction is of prime importance to us. In order for us to handle your request as quickly and efficiently as possible, please email us with the details of your complaint at info@tsm.ch. Our team will be happy to assist you and to find a solution best adapted to your situation.
Our Customer Service department is open:
08h00 – 12h00
14h00 -17h00
Fridays till 16h30
If you have an emergency while travelling, our travel assistance service (Corporate Mobility) is here for you 24/7, worldwide. Just call +41 (0)22 819 44 00.
There is no dedicated emergency number for reporting a claim, whatever its nature. Simply report your claim to one of our departments listed on the Claims page.
If there is an emergency in connection with an existing claim, please contact your usual account handler.
Any questions? Let's find tailor-made solutions together.
By your side,
every step of the way
